Insight Session: Digital literacy and digital municipal service design

Приглашение и Повестка Дня на Русском

Invitation et agenda en français

الدعوة و برنامج الفعالية باللغة العربية

Insight Session: Digital literacy and digital municipal service design in Post-COVID-19 Cities

The COVID-19 pandemic accelerated the digital transformation of public services. With the establishment of pandemic response measurements like contact tracking or remote work there was the sudden need for the immediate digital implementation of municipal services.  Now that we are living with the pandemic for more than one year, the new digital reality has become the new normality for many, but not for all of us.  

Through the rapid digitalisation process many have been left out who either are missing in digital literacy or don´t have the access to technology to participate. This problem is especially relevant for municipalities as they have the responsibility to include all citizens in their activities and allow them to participate in the society. The (new?) digital divide becomes apparent in the fields of education, communication and many more.  

In this session, we will exchange on and discuss the challenges municipalities are facing to overcome the digital divide while still enhancing their digital services and good examples in that regard. 

Event language: English. Translation available in Russian, French, Arabic