Приглашение и Повестка Дня на Русском

Invitation et agenda en français

الدعوة و برنامج الفعالية باللغة العربية

Insight Session: Digital literacy and digital municipal service design in Post-COVID-19 Cities


The COVID-19 pandemic accelerated the digital transformation of public services. With the establishment of pandemic response measurements like contact tracking or remote work there was the sudden need for the immediate digital implementation of municipal services.  Now that we are living with the pandemic for more than one year, the new digital reality has become the new normality for many, but not for all of us.  

Through the rapid digitalisation process many have been left out who either are missing in digital literacy or don´t have the access to technology to participate. This problem is especially relevant for municipalities as they have the responsibility to include all citizens in their activities and allow them to participate in the society. The (new?) digital divide becomes apparent in the fields of education, communication and many more.  

In this session, we will exchange on and discuss the challenges municipalities are facing to overcome the digital divide while still enhancing their digital services and good examples in that regard. 

Time (CEST) 



Technical check-in of participants  


Opening and welcome words 


Keynote Smart Cities and digital literacy 

Eva Schweitzer, Federal Institute for Research on Building, Urban Affairs and Spatial Development (BBSR), Germany 


Good Practice: Keeping communities online during the COVID-19 pandemic in Kibera, Kenya

Josephine Miliza, Co-Founder TunapandaNET, Digital rights advocate, Kenya


Good Practices from IEEE worldwide on digital literacy

Samar Baba, Operations committee member at IEEE Special Interest Group on Humanitarian Technology (SIGHT) 2018-2021
 IEEE Smart Cities Education Committee member at IEEE Smart Cities 2020-2021, Tunisia/USA


Q&A session 


Introduction COVID Cluster Digitalisation  


Wrap-Up and closing  

Event language: English. Translation available in Russian, French, Arabic