Workshop will focus on next aspects:

  1. Learning part:


    • Presentation of a case study about ethnographic research for municipal services explaining the approach to identify the citizens’ needs

    • Introduction to the human-centered design methodology, user personas and journeys.


  1. Hand-on activities:

    • Division in smaller groups based on previously defined challenges cities face and initiatives they put in place. Brainstorming session within each group. Selection of the best ideas within groups.

    • Whole group discussion of the ideas that emerged and prioritization of those ideas.

Link to Miro Working Board:


Detailed Agenda Attached!